Booking conditions for the Casa dels Poetes Pension and the Cal Fesol Hostel
- The reservation is confirmed with the payment and deposit 40%. The client must pay the full amount of the stay on arrival, by bank or cash card. It is possible to make a bank transfer a few days before arrival.
- Si la habitació reservada no s’ocupa el dia de l’arribada o com a màxim al dia següent abans de les 12h, the reservation will be canceled·lada automatically, a menys que no s’hagi avisat al allojtament per escrit d’aquest retard.
- In case of departure before the scheduled date, the difference of days will be paid ( except stays in high season of the 15 from July to 28 August.) the refund will be made by bank transfer or by card as the case may be, from the reservations department. On the contrary, if the departure is later, you will have to pay the difference.
- In high season all installations·and services of the Lava Ecological Camping ( pool, restaurant, farm, playing field, animation activities, Tourist Activities,…) remain at your disposal, both those included in the price and those for extra payment. In low season and according to the rates, they can be reduced in hours or even closed.
- l’Allotjmanet es reserva el dret de cancel·lar / modify in a period of 24 hours since it processed the reservation.
Pension Casa dels Poetes and Hostal Cal Fesol:
The maximum occupancy per room is 2 people , including children and babies.
If during the stay there is modification of occupants, it is essential to communicate this before or at the time of entry.
Only people, which have been registered at the time of registration ( even if they have different entry days ), are authorized .
ALLOCATION OF THE ROOM :
We do not book any specific room. It is only guaranteed to have the place in case the accommodation is complete.
All guests can choose the room of the reserved type they prefer from those available, only at the time of his arrival.
TIME TO CHECK IN AND CHECK OUT OF THE ACCOMMODATION :
The room will be available from 12 noon on the day of arrival.
The day of departure, the room must be vacated before 12 noon . Informar que hi ha un suplement de 20€ per el late check out fins a les 19h del dia. Aquest suplement es cobrarà directe de la seva targeta bancaria si no hi ha previ acord amb la recepció al dia de la sortida.
Per efectuar la sortida cal informar que abandonaran les instal·Facilities.
The tourist accommodation establishment is obliged to inform the user, before the formalization of the contract, on the cancellation clauses·Policy.
- The 5% of pay and signal, when you cancel it·The reservation must be made more than thirty days before the date set for occupying the apartment. *
- The 50% of pay and signal, when you cancel it·is carried out in thirty days or less and more than seven. *
In case of circumstances beyond the client's control or for major reasons, the same criteria set out in this section shall apply·Facilities, except by prior agreement between the two parties. *
- The 40% of the total amount of the stay, when you cancel it·lation is done between seven and two days. **
- The 50% of the total amount of the stay, when you cancel it·lation is done between two days or less. **
In case of circumstances due to major cause, duly accredited, the same criteria set out will not apply. **
*COVID19 : due to the alarm situation we experience any annulment·There will be no surcharge. It will be kept intact so that you can enjoy it for one year from the date of booking. There will be no refunds.
What should we do if we want to cancel a reservation ?
The cancellation·lation of your reservation will need sun·bid via email at email@example.com , with subject Ann·Policy + reservation number and indicating the reasons.
In no case will annulment be processed·by telephone.
For security and data protection reasons, only cancellations will be accepted·that come from the same email with which the reservation was made.
In the event of being entitled to a refund of the payment and deposit, it will be made :
Pagaments amb targeta a traves dels sistema de reserva amb un màxim de 4 months old, the refund will be made on the same card.
Advances paid by transfer or card through the booking system with more than 4 months of age the refund will be made by bank transfer, so the IBAN number of your account will be essential.
Tax name: Tour Turistic, SL
Home address: Ctra Olot to Santa Pau km7 17811 - Santa Pau
Telephone: 972 680 358
Commercial register: tomo 762, spoke 49, fulla num : GI-14,697